Shipping Policy

At NAYVRO, we aim to make your order experience simple and reliable.

Processing Time

Orders are usually processed within 1–3 business days before being dispatched.

UK Delivery

Estimated delivery time is approximately 5–12 business days after dispatch.

Delivery times are estimates and may occasionally be affected by courier delays, weekends, bank holidays, or other circumstances outside our control.

Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to update.

Multiple Products

If you order more than one product, such as our Collagen Overnight Wrapping Mask and Hydrating Collagen Lip Masks, they may occasionally arrive in separate packages.

You will not be charged extra because items arrive separately.

Incorrect Address

Please check your delivery address carefully before placing your order.

If you notice an error, contact us as soon as possible at [your email]. Once an order has been dispatched, we may not be able to change the address.

Delayed or Missing Orders

If your order has not arrived within 15 business days after dispatch, please contact us at [your email] and we will help investigate the shipment.

Lost or Damaged Packages

If your order arrives damaged, or tracking indicates that it has been lost, contact us with your order number and photos where applicable so we can review the issue.